ADMINISTRATIVE ACTIVITIES OF THE BUSINESS OMBUDSMAN INSTITUTE IN UKRAINE
Author (s): Puzyrna N.
Work place:
Puzyrna N.,
PhD in Law, Associate Professor,
Associate Professor of the Department of Public and Private Law,
Chernihiv Polytechnic National Academy,
Chernihiv, Ukraine,
ORCID: 0000-0002-7297-0829
Language: Ukrainian
Scientific Herald of Sivershchyna. Series: Law 2026 No 2 (28): 266-275
https://doi.org/10.32755/sjlaw.2026.02.266
The article examines the administrative activity of the business ombudsman institution in Ukraine. It is noted that while the traditional ombudsman aimed to protect citizens from abuses of state power, the business ombudsman focuses on the interests of entrepreneurs, ensuring fair conditions for conducting business and minimizing the negative impact of corruption and bureaucracy.
The article emphasizes that the main task of the business ombudsman institution in Ukraine is to create transparent and fair conditions for conducting entrepreneurial activity, as well as to counteract manifestations of corruption in state and local authorities and in state-owned or state-controlled companies.
This institution performs the role of an alternative mechanism for resolving disputes between business and public authorities, ensuring effective communication between entrepreneurs and the state and contributing to the formation of a constructive dialogue. It is established that the uniqueness of the Business Ombudsman Council in Ukraine lies in the fact that it combines the functions of mediation and institutional protection, creating an open platform for dialogue between the business community and state structures.
In the article, the author concludes that the business ombudsman institution in Ukraine is one of the key institutions intended to protect the rights of entrepreneurs in their relations with public authorities and to help reduce administrative pressure on business.
The main areas of its activity include: consideration of individual complaints from business entities, preparation of systemic recommendations for public authorities, analysis of typical problems in the field of regulatory policy, and participation in the formation of more transparent rules of interaction between business and the state.
Keywords: administrative activity, business ombudsman institution, Business Ombudsman Council, business entity, entrepreneurial activity, legislation.
References
- Petrenko, N. O. (2022), “Place and features of the Business Ombudsman Institute in the system of alternative dispute resolution in commercial disputes”, South Ukrainian Law Journal, No. 4, Vol. 3, pp. 97–101. 2. Ukraine (2014), On the establishment of the Business Ombudsman Council : Resolution of the Cabinet of Ministers of Ukraine dated 26 November 2014 No. 691, available at: https://zakon.rada.gov.ua/laws /show/691-2014-%D0%BF (accessed 2 February 2026).
- Batanov, O. V., & Holoiadova, T. O. (2020), “Institute of businessombudsmans in the modern world: problems of conceptualization and constitutionality”, Expert: Paradigm of Law and Public Administration, No. 5 (11), pp. 70–85. DOI: https://doi.org/10.32689/2617-9660-2020-5(11)-70-85
- Bezzub, I. (2014), “The business ombudsman institution in Ukraine: Expert opinions”, Public Opinion on Lawmaking, No. 8 (66), pp. 4–12, available at: https://nbuviap.gov.ua/images/informaciyni_vidanya/grom _dumka/Gromadska_dumka_2014_8.pdf (accessed 2 February 2026).
- Brutska, T. (2021), “Activities of the Business Ombudsman Council as a means of legal protection for business entities”, Chronicler, Iss. 16, pp. 33–36.
- Chistiakova, I. M., & Kryvdina, I. B. (2016), “The business ombudsman institution in Ukraine and the world: Historical and legal aspect”, Intellectuals and State Power. History series, Iss. 35, pp. 136–149.
- Business Ombudsman Council (n.d.), About us, available at: https://web.archive.org/web/20211211061349/https:/boi.org.ua/about/ (accessed 2 February 2026).
- Business Ombudsman Council (2023), Rules of procedure of the Business Ombudsman Council (amended and updated version), available at: https://boi.org.ua/wp-content/uploads/2023/08/rules-of-procedure_bocfinal_2023_ukr-1.pdf (accessed 2 February 2026).